A Large Number Of Number Calls
(I own a used auto parts store, primarily operating off of eBay. On the top of every listing in the “Condition” area, there is a disclaimer telling the customer that the only way to get the correct unit is if they match their part number off their unit with the one I am selling. There is another disclaimer in the “Description” area. There is another disclaimer on the very bottom in an area marked “Compatibility,” and there is a giant button on the right of the screen saying, “Will This Unit Fit My Car,” which takes you to a page telling you that you have to match the part number in order to make sure the part is correct for your car. I get this phone call more than once a day:)
Me: “Hello, [Store].”
Caller: “Yes, I see your listing you have on eBay for [part].”
Me: “Okay.”
Caller: “I want to know if it will match [Car].”
Me: “Does the part number match with the number off your original unit?”
Caller: “I don’t know.”
Me: “Well, that will be your first step; you need to match it up in order to make sure it will fit your car.”
Caller: “What I have is a [year, Make, and Model].”
Me: “Sure, but you still have to match the number. This unit might be for a car with different options than yours.”
Caller: “Mine is a [transmission option] with [trim].”
Me: “You still have to match the number to know if it will work.”
Caller: “Well, my VIN is [a thousand letters and numbers].”
Me: “You would have to match the number on the part.”
Caller: “Which number is that?”
Me: “The manufacturer’s part number… of the part.”
Caller: “And where is that located?”
Me: “On the part in your car that you’re looking to replace.”
Caller: “So, this part here you’re selling online will not match my car?”
Me: “It might, or it might not. The only way to know would be to match the number.”
Caller: *incredulously* “All righty… Bye-bye.” *click*
(MORE… THAN… ONCE… A DAY.)
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