A Lack Of Planning On Your Part…, Part 2
Customer: “I need to get my Christmas family card out. Print a hundred of these for me.”
Me: “I can certainly print them for you, but will you be able to get them sent out in time for Christmas?”
Customer: “I won’t if you keep dawdling!”
Me: “If I put it in as a rush, it will cost [amount].”
Customer: “What?! That’s obscene!”
Me: “The post office closes in an hour. Today is the last day they can guarantee mail before Christmas Day. You don’t have a choice.”
Customer: “You’re ruining my Christmas!”
Me: “You ruined it yourself by leaving this until the last minute.”
She paid the rush fee, but then stood there moaning at my manager long enough that she didn’t make it in time for the Post Office. Of course she came back in to complain about that to and try to get a refund. Why do the holidays bring out the crazies?
Related:
A Lack Of Planning On Your Part…
