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A Lack Of Manners Is A Mis-Steak

, , , , | Right | October 13, 2021

I’m waiting on a well-known problem customer. This family has caused problems in the past and likes to complain to get free stuff. I treat everyone the same until they treat me otherwise, so this visit starts out well with me laughing and joking around with them. I check on them periodically throughout their meal, and there are no complaints.

When it comes time to pay, one customer shoves his to-go box at me and starts screaming.

Customer: “I’m not paying for steak that’s like shoe leather!”

Keep in mind that he has no teeth and can barely handle his macaroni and cheese. He is yelling to the extent that others in the restaurant have stopped what they’re doing to look our way. I take a step back.

Me: *Very calmly* “Sir, first of all, if you continue speaking to me that way, I will no longer wait on you.”

Customer: “Oh, really?”

Me: “Yes, sir. Second of all, you will use manners when you speak to me. I expect to hear you say please and thank you.”

I could see other tables stifling laughter at this point. He did calm down and converse nicely after this, so I ended up taking the steak off his bill and ringing up his sides and drink a la carte, which ended up costing about the same amount as the meal in the first place.

I received some very nice tips from the tables around us, some of which weren’t even my tables!

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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