A Lack Of Common Scents
Me: “Thank you for calling [Clinic]. How can I help you?”
Customer: “I’d like to know how much it is to de-scent my cat. He was a stray that was eating our other cats’ food and we decided to keep him.”
Me: “I’m sorry, ma’am. We can’t de-scent a cat. He may be spraying to mark his territory, and if he is, we can neuter him.”
Customer: “I assure you my cat has scent glands! He backs up to furniture, marks them, and if you startle him, he will turn around and try to mark you! And he’s mean, too! If you try to come near him, he growls and tries to bite.”
Me: “Ma’am, cats don’t spray when startled usually. Are you sure it’s a cat?”
Customer: “Well, yes.”
Me: “What color is it, ma’am?”
Customer: “Black and white.”
Me: “What do his markings look like?”
Customer: “All black with two white stripes down its back.”
Me: “Ma’am, that is not a cat. That is a skunk.”
Customer: “Well, you have obviously never seen a cat before!” *hangs up*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
