A Lack Of Blood To Their Brain
(I am a regular blood donator, something like ten times already in around five years, but I haven’t donated my platelets for almost a year due to a lack of time. I regularly get vocal messages from the Blood Donation Center asking me if I would agree to a new donation. This time, I call them back, around 20 minutes after the original call. I moved to [City #1], and the Blood Donation Center here does not have the proper equipment to perform platelet donation, so I am required to go back to [City #2] to do it, which I can only do during weekends.)
Me: “Hello, you just called me for a platelet donation. I would like to schedule an appointment, but I can only come to [City #2] during weekends as I’m living in [City #1], and I know I can’t do this at the local blood donation center.”
Lady: “Oh, yeah, please let me check.”
(She puts me on hold for around three minutes, which is rather unusual. I’m a bit busy, so it gets on my nerves, but hey, it’s supporting a good cause.)
Lady: “Well, [City #1]’s center never had the proper equipment for platelet donation.”
Me: “Yes, I know. That’s why I want an appointment in [City #2], on a weekend.”
Lady: “Well, okay. I have something on [date two weeks later] at 10:00 or 10:30; is that okay for you?”
Me: “Yeah, 10:30 would be perfect.”
Lady: “So 10:00.”
Me: “No, 10:30.”
Lady: “Okay. May I have your name?”
Me: “It’s [My Name].”
Lady: “I can’t find you. You’re not in the registry. You never donated your platelets, did you?”
Me: “Well, how could you call me, and leave me a vocal message asking me to come back to donate platelets, if I’m not in your registry?”
Lady: “I can’t find you. You’re not in the registry. If you had ever donated blood or platelets, you would be in the registry.”
Me: “You see, that’s also why I almost never call back.”
(I called back the next day, got another lady on the phone, and surprisingly — not really — got an appointment booked, as she very easily found me in the registry.)
Question of the Week
What is the most stupid reason a customer has asked to see your manager?