A Hybrid Engine Made Of Hybrid Companies

, , , | Right | October 16, 2018

(I work at a call center where I set appointments for others to have their car maintenance done. I’m already bad with cars, but some customers will not be told they’re wrong about a type of car for anything. This customer wants an oil change for her Prius, only she has no idea the type of car she drives.)

Me: “Hello, and thank you for calling. My name is [My Name] and I’d be happy to help you today.”

Elderly Woman: “Is this the Kia of [Town]?”

Me: Oh, no, this is the Toyota of [Town], but we do sell Kias here. Would you like to have yours serviced?”

Elderly Woman: “Oh, well, yes, please. I need to have an oil change for my car.”

Me: “All right. What is the year, make, and model of the vehicle, ma’am?”

Elderly Woman: “It’s a 2014 Kia Prius.”

Me: “Oh, well, I know Toyota makes a Prius, so I’ll go ahead and—”

Elderly Woman: “It’s not a Toyota; it’s a Kia!”

Me: “But, ma’am, Kia doesn’t make a Prius. Toyota does, though, and we do sell Kia vehicles, so I’m sure this is the correct—”

Elderly Woman: “I’m not driving a Toyota! I bought a Kia! K-I-A!”

Me: “All right, ma’am. Can you please check the license plate on the rear of your vehicle?”

Elderly Woman: “Okay, what am I looking for?”

Me: “Do you see where it says, ‘Toyota,’ in metal letters?”

(She proceeded to yell at me until my manager came and took the call for me. What a lovely woman!)

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