A Hot Slice Of Justice, Part 3

(At 30 minutes until close, a customer calls in to order a pepperoni, bacon, and extra cheese pizza. I let her know that I have a pepperoni prepped (not baked yet) and ask if she would mind having extra pepperoni without any cost. She agrees, I make her order, and I send her the food. An hour after close, as I’m about to walk out the door, I get a call. I pick it up to let whoever is calling know that we close early on weeknights, and this conversation follows:)

Me: “Thank you for calling [Company]! I apologize, but we close at 11 on weeknights.”

Customer: “Hey! I ordered a pizza from you guys, and it was really greasy! I want one that’s less greasy!”

Me: “I apologize for the inconvenience, but we’re already closed.” *Look up her order history and see she has a complaint and credit for all of her orders*

Customer: “Well, I want a credit! You should’ve told me it would have been greasy!”

Me: “I should have told you a double pepperoni, bacon, and extra cheese pizza was going to be greasy?”

Customer: “Yes!”

Me: “I’m sorry, ma’am, but I can’t credit your account. It seems you have a note here that says we’ve issued too many credits in the past. I apologize, but there’s nothing I can do for you today.”

Customer: “What?! That is OUTRAGEOUS. I have never complained in my life!”

Me: “The last time you ordered, you had wings and said they were raw. Our wings come in precooked, and we heat them when you order them.”

Customer: “They were RAW! You were trying to give me SALMONELLA!”

Me: “I’m sorry, ma’am, but we’re closed, and I won’t be able to help you today.”

Customer: “You f****** b****! I’m going to let your manager know, and you’ll be FIRED!”

Me: “Ma’am, I am the manager.”

(The customer hung up, and we didn’t get another order from her again.)