A Hostage Take Down (The Building)

, , , , , | Right | August 23, 2018

(I work at an observation deck. On very busy days we have long lines to get up to the deck, and occasionally, lines to get down, as well. A customer stomps her way to the front of the exit line.)

Customer: “I need to get down, now!

Me: “I’m sorry, ma’am. Right now there is a line to exit. It moves quickly, though. We do our best to get everyone up and down as quickly as possible.”

Customer: “You can’t do this. You’re holding me hostage!”

Me: “You are not being held hostage. You came here on your own free will; now you need to join the line with these other folks to exit.”

Customer: “I’ll have you arrested.”

(The customer called 911. We could hear her on the phone with the 911 operator, telling them she was being held hostage, but that nobody was injured, no hazmat, etc. Meanwhile, I called security and the police officer who works in the building. My police officer came before hers did, and she and her son were escorted out of the building. Funnily, I was never arrested.)

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