A Hold Day In Hell

(An extremely difficult older customer was waiting on hold to speak to me while I was on the line with another customer. He impatiently hung up several times and called back as though terrorizing the receptionists would get him on the phone with me any faster.)

Me: “Sorry to keep you holding, how can I help you?”

Older Male Customer: “I demand that you remove that hold music immediately because I refuse to listen to it! I also don’t appreciate waiting! I’m very busy and don’t have the time to waste to talk to you!”

Me: “I apologize for the inconvenience, but I was on the line with another customer.”

Older Male Customer: “Now I’m going to waste your time by staying on the line so you can’t take any other calls!”

Me: “Okay…”

Older Male Customer: “…”

Me: “…”

(The silence continues for several more pointless seconds.)

Older Male Customer: “Let me speak to the owner!”

Me: “Alright, he’s on the other line so it’ll just be a moment.”

Older Male Customer: “NO, I don’t want to be put on hold! I want to speak to him NOW! Just write on a piece of paper that LEONARD ***** is on the phone and go in his office and wave it in front of his face.”

(I put him on hold and he immediately hangs up and calls back screaming about having to wait. I try to transfer the call to the owner but he hangs up as soon as he’s put on hold and the cycle repeats itself.)

Me: “Sir, I -have- to put you on hold in order to transfer the call.”

Older Male Customer: “No, just transfer the call without putting me on hold!”

Me: “I’m sorry but that’s physically impossible…”

Older Male Customer: “I don’t care! Do it anyway!”

Me: *sigh*