A Healthy Uptake In Coupons
(Customer hands over £12 worth of healthy living vouchers which can only be used on milk and fruit & vegetables when she has only purchased crisps and other ‘junk’ food.)
Me: “I’m sorry, but we’re unable to accept these coupons as you haven’t bought any of the products listed.”
Customer: “But I need to feed my child.”
Me: “Yes, but you’ve not bought £12 worth of fruit and veg or milk.”
Customer: “But my child doesn’t eat fruit and vegetables. He prefers to eat crisps.”
Me: “Yes, but the coupons are specifically provided by the government to promote healthy eating.”
Customer: “Well, how am I supposed to use the coupons, then? My child is a toddler now and doesn’t eat fruit or vegetables any more. I want to speak to a manager!”
(The manager basically reiterated what I had said and she threatened to contact Head Office. We never heard anything from Head Office.)
This story is part of our Junk Food Day roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
