A Hard Sell On Soft Drinks

, , , , , , | Right | March 26, 2020

(I work in a fairly high-end hotel bar and restaurant in a nice part of town. A family with two young daughters comes in and orders a bottle of our most expensive champagne. A coworker takes it over to them. A little while later, the father comes up to the bar, presumably to buy non-alcoholic drinks for his daughters.)

Me: “How can I help you?”

Customer: “Can I borrow a bottle opener?”

Me: “You don’t need a bottle opener for that type of champagne. If you like, I could open it for you, sir.”

Customer: “No, it’s not for the champagne. It’s for the drinks I bought for the girls.”

Me: “Were they not opened when you bought them?”

Customer: “No, we bought them from a supermarket.”

Me: “Unfortunately, sir, you won’t be allowed to drink those in here. You can only consume food and drink purchased on the premises.”

Customer: *getting aggravated* “This is ridiculous. I’ve come here and bought your stupidly expensive champagne, I’m going to eat dinner here later, and I have to waste money on your inflated prices for [Soft Drink], as well?” *storms back to table*

(Later, I saw that another colleague had served him [Soft Drink], and he was now topping up their empty glasses with the drinks he’d brought in with him. I alerted my manager, who confiscated the drinks. Daft that he was happy to spend £100 on champagne, similar on food, but not £2 each on soft drinks.)

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