A Handy Comeback
(I work in a popular, fairly cheap bakery and food-on-the-go retailer in the UK. We have a range of sandwiches, including several we can heat, but those are packaged in obvious brown packaging. We can’t heat any other sandwiches because of the ingredients.)
Customer: *handing me a cheese salad sandwich* “Hey, can you toast this for me?”
Me: “No, sorry, sir. We can only toast the sandwiches in the brown wrappers.”
Customer: “You won’t toast this one?”
Me: “No, sorry. Did you still want it?”
Customer: *pauses* “How am I supposed to eat it, then?”
(This isn’t said aggressively, but rather as if he’s utterly confused about this conundrum.)
Me: “Most people eat them with their hands; I don’t know about you.”
(There was a moment of stunned silence, and then he paid and left. Thankfully, my manager thought it was absolutely hilarious and I didn’t get written up!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.