A Grumble Pizza
Me: “Thank you for calling [Pizza Place]. This is [My Name]! How may I help you?”
Customer: *speaking slowly in a drunken, raspy grumble* “[Incoherent]… Burritos?”
Me: “I’m sorry, sir, we don’t actually have burritos here.”
Customer: “Aw… Subs?”
Me: “No, sir, I’m sorry. We have pizza, wings, cheese sticks… Things like that.”
Customer: “Oh…”
(Long pause.)
Me: “Would you like some pizza today, sir?”
Customer: “Yeeeeaaaahhhh… What’s the smallest you have?”
Me: “That would be the small. It’s a ten-inch pizza.”
Customer: *grumbles slowly* “Ooohhhhh… I want sausage… pepperoni… and finely-chopped onions.”
Me: “Our onions are actually sliced into thin strips. Is that okay?”
Customer: *grumbles disapprovingly*
Me: *stifling laughter* “So, no onions, then?”
Customer: *low, raspy grumble* “Nooooooo… Throw some hot peppers on there.”
Me: “Jalapeños or banana peppers?”
Customer: *drunkenly* “Ba-na-na.”
Me: *stifling more laughter* “Anything else on there for you, sir?”
Customer: “Finely-chopped tomatoes.”
Me: “Our tomatoes are diced, so they’re in kind of cubes.”
Customer: *low, raspy grumble* “Cuuuuubes…”
Me: *trying not to burst out laughing at this point* “Will that be all for you today, then, sir?”
Customer: “Yeah.”
(I manage to get the guy’s phone number and delivery address.)
Me: “Okay, that’ll be [total], and we’ll have that out to you in about 45 minutes.”
Customer: “What’s the price?”
Me: *repeats total*
Customer: *low, raspy grumble* “Ooooohhhhhhh…”
(One of our delivery drivers has been standing next to me during the whole phone call.)
Driver: *laughing* “I can’t wait to meet this guy.”
Question of the Week
Have you ever served a bad customer who got what they deserved?