A Gruel-ing Customer, Part 2
(I am the supervisor on duty at a soup and sandwich shop. It is in the evening, so we are very slow. I am counting down one of the tills, while my coworker is ringing up a customer. The customer completes his order, and it is handed out to him a few minutes later.)
Customer: *to my co-worker* “Um, miss, I ordered soup, and there is no soup in here.”
(My coworker pulls up the receipt to double-check, though we both know he did not order any soup.)
Coworker: “I apologize; you did not order the soup. However, I can have it out to you in just a moment. I’ll add it to your sandwich so you will only have to pay the combo price of one dollar for it.”
Customer: “I don’t have enough money for that. I think I should get it free.”
(My coworker glances at me awkwardly, so I decide to step in.)
Me: “Sir, she is just adding on the amount you would have paid had you included the soup in your first order. If you order a sandwich, soup is just a dollar extra. So she is only charging you what you would have been charged in the first place.”
Customer: “I understand that, but it wasn’t in my first order so I shouldn’t have to pay for it. Plus I don’t have enough to pay for it.”
Me: “Sir, I was standing here for your entire order. No one else has ordered since you. While I understand it was a simple mistake, you did not order soup. However, we are not charging you full price which would be $2.50 for a cup of soup; we are charging you a dollar. So to be fair, you are still getting the same deal you would have gotten.”
Customer: “Right. But I only have the $7.50 for the sandwich.”
Me: “…so no matter what, you wouldn’t have been able to afford the soup?”
Customer: “Right. But you didn’t include it in the first order, so I want it free.”
Me: “But if you had ordered it in your first order, you wouldn’t have been able to afford it. We would not have been able to include it anyway.”
Customer: “Look. This isn’t hard. I just want the soup for free.”
Me: “I’m just supposed to give you soup free because you can’t afford it?”
Customer: “Will it help if I tell you my friend is sick, and she really wants this soup?”
Me: “Not at this point, sorry.”
Customer: “Fine, whatever…”
