A Gross Misunderstanding Of The Books
Customer: “I’m looking for a book for my grandchildren. I don’t know the title but I know it’s some kind of encyclopedia of gross things and the cover has a picture of a kid picking his nose.”
Me: “Yes, I know that book. It’s called Oh, Yuck. Here’s a copy for you.”
Customer: “Do you think that would be embarrassing for me to send it to my grandchildren? I mean, it’s gross. Do you really think it would be appropriate?”
Me: “I don’t know, ma’am. I thought you already knew it was gross based on your description of the book.”
Customer: *sets book down* “I just don’t think it would be appropriate. Can you show me some storybooks?”
(I take the customer to the storybooks and she keeps asking for recommendations, so I show her book after book and she rejects them. Finally, she makes a suggestion.)
Customer: “Well, I’ve heard of this one book. Do you have ‘Walter the Farting Dog’?”
Me: ” Yes, it’s popular. Right here.”
Customer: “But wouldn’t that be kind of gross? I don’t know if that’s appropriate. A farting dog? That might be embarrassing for me to send to my grandchildren.”
Me: “…I don’t know how to help you if you keep asking me for gross books and then saying they’re too gross, ma’am.”
Customer: “I just heard those were popular. But I can’t send that. It’s too gross. Wouldn’t that be embarrassing?”
(I end up just leaving her to browse in the storybooks section.)
Question of the Week
Have you ever served a bad customer who got what they deserved?