A Grave Concern

, , , , | Right | August 23, 2010

(I am the only representative in the Texas queue. I had spoken to this customer fifteen minutes previously, before I went on break. He is my first call when I get back.)

Me: “Thank you for choosing [Phone Company]. How may I assist you today?”

Customer: “Aren’t you the one I talked to earlier?”

Me: *checking the account info* “Yes, sir, I did speak to you earlier. Is there a problem?”

Customer: “You told me the technician would be out here on Monday. Well, that’s not good enough! I need him out here right now!”

Me: “Sir, it’s nine pm on Saturday evening. Our technicians go home at seven pm and do not work on Sundays.”

Customer: “I don’t care; you get someone out tonight! I have a medical condition and if something happens to me while my phone is out, I’m calling my lawyer!”

Me: “Sir, I will be more than happy to send you the letter for a doctor to verify that you have a medical condition requiring your phone services to be on 24/7. Unfortunately, because the status is not currently on the account, I will not be able to get a call-out approved.”

Customer: “I don’t want your letter! I want my services back on! If something happens to me on the weekend and I die, you’ll be hearing from me!”

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