A Gratuitous Circuitous Route To Gratuity

, , , | Right | August 9, 2018

(The gift certificates sold at our establishment can be purchased for a specific spa service or package, but can also be used as dollar value in case the recipient does not want to redeem the service or package picked out for them by the purchaser.)

Customer: “I would like to use this gift certificate to pay for my service.”

Me: “Certainly. You are aware that by using this as your method of payment, the gift certificate is no longer redeemable for the full package of services that was picked out when it was purchased?”

Customer: “Yes.”

Me: “Okay, you have a $60 balance remaining on your gift certificate for you to use next time.”

Customer: “Is there gratuity included on there?”

Me: “There is a remaining balance you are welcome to use towards gratuity.”

Customer: “No. Is there gratuity?”

Me: “You opted to use the gift certificate for a different service than was originally purchased, that was less money. You have a remaining balance on your gift certificate you can apply towards gratuity.”

Customer: “IS. THERE. GRATUITY. ON. THE. CARD?”

Me: “Ma’am, this is equivalent to someone picking you out a gift certificate for a laptop and you choosing to buy a sweater instead, but then inquiring if the mouse comes with the sweater.”

Customer: “ALL I WANT TO KNOW IS IF THERE IS GRATUITY ON MY GIFT CERTIFICATE!”

Me: *long pause* “No.”

Customer: “Well, it took you a while, but it looks like you finally got me my answer.”

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