A Graphic Misjudgment

Working | September 28, 2016

(I work at a small studio. Our teleprompter program stopped working unexpectedly and I call the manufacturer about troubleshooting.)

Employee: “Okay, what kind of laptop is the program running from?”

Me: “It’s a desktop. Brand—”

Employee: “There’s your problem. Desktops don’t have the parts for this program.”

Me: “What?”

Employee: “You need a laptop.”

Me: “No, I don’t. This desktop was custom built to handle the software and everything else we’re using. This is why it was weird when it randomly stopped working.”

Employee: “You need a new graphics card. Desktops don’t have the right kind of graphics card.”

Me: “This program was literally working two days ago. On the same computer. We have not made a single update to any of our equipment. Now why would it not be working all of a sudden?”

Employee: “You need a graphics card or a laptop.”

Me: “I’m done. Bye.” *hangs up*

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