A Good Time To Excuse Yourself
(I and others overhear this conversation between an employee and a customer.)
Employee: “Hello, how may I help you?”
Customer: “Yes, I would like to return this.” (Heaves a large propane tank, the kind used for barbecue grills, onto the counter.)
Employee: “Why?”
Customer: “It’s leaking.”
(At this point, all within earshot — four managers, the employee, three other employees, I, and two other customers — slowly turned our heads towards the leaking tank, careful not to make any sudden movements.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
