A Good Icebreaker

Customer: “Hello, I’d like a hot blended mocha, please.”

Me: “I’m sorry ma’am, but I can’t make you a hot blended mocha, I’d be happy to make you an ice-blended mocha, or a hot or iced mocha, but I can’t make a hot blended mocha.”

Customer: “What? Why can’t I get a hot blended mocha? It’s what I want!”

Me: “Well, a blended drink is blended with ice, so I can’t really make it hot once it’s blended with ice.”

Customer: “Well why not? Why can’t you just blend the drink and then heat it up for me?”

Me: “I guess I could do that ma’am, but then it wouldn’t really be a blended drink anymore. And it probably wouldn’t taste very good, to be perfectly honest.”

Customer: “I just want a hot blended mocha. I don’t understand why this is so difficult!”

Me: *giving up* “Okay, ma’am, you got it.”

Customer: “Finally! Thank you!”

(I proceed to make her a regular mocha.)

Me: “Here’s your hot blended mocha ma’am.”

Customer: “Mmm! Perfect! Now just remember this for next time!”