A Gluten For Punishment, Part 2
(I am in a sandwich shop waiting in line while the customer ahead of me orders.)
Customer: “Can I get a six-inch gluten-free bread?”
Employee: “Sure, no problem. Do you want me to toast the bread before I put the toppings on?”
(This is a standard offer for their gluten-free bread.)
Customer: “Yes.”
Employee: *after toasting* “So, what kind of sandwich are you having today?”
Customer: “Scrape off the gluten.”
Employee: “Ma’am?”
Customer: “I can see the gluten. The dark bits. Scrape them off.”
(The employee scrapes off the toasted bits of the bread.)
Customer: “I want [Sandwich].”
Employee: *puts the first type of meat on the bread*
Customer: “NO! Ham goes on the other side.”
Employee: *puts ham on the other side and starts putting on salami*
Customer: “No! Salami goes on last!”
(This goes on for each and every single thing the employee puts on the sub. The entire time he’s smiling like she’s the best customer in the world.)
Me: *after she makes her purchase and leaves* “Doesn’t she know it’s all going to the same place anyway? It tastes the same however you put it together.”
Employee: “Yes, it does.”
Me: “How do you put up with customers like that?”
Employee: “She’s a secret shopper. [Nearby Branch of the same company] told me she might come by today.”
This story is part of our Celiac Awareness Day roundup!
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Read the Celiac Awareness Day roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
