A Ghost Crashed My Brother’s Car
As a teenager, my brother parked his car in neutral at the top of a hill one too many times, and it rolled all the way down, picking up a fair bit of speed before it crashed into a tree. Soon after, he was filling out an insurance claim online.
Form: “Was the car in motion at the time of the accident?”
Brother: “Yes.”
This triggered a required follow-up question.
Form: “Who was driving the car?”
Brother: “…”
Me: “Try entering ‘Sir Isaac Newton’.”
He eventually had to cancel the form and talk to a human agent, who agreed that there was really no good way for him to file online. Apparently, it had never occurred to the people who wrote the form that a car might move without a driver.
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.