A Flood Of Complaints, Part 2

, , , | Right | July 26, 2020

I work in a hotel. We have a cold snap in August and a pipe bursts in our laundry room. Almost all of our clean laundry is now sopping wet, I have just taken a “shower” fully clothed to turn the water off, and the water has reached several rooms.

Of course, this happens around 2:00 am. Our manager and the restoration company are already there by 2:30 am and pumping the water out and drying the carpet in the hall. We start calling rooms by the laundry room to let them know and to let them know that we will be comping their rooms.

Most people are annoyed but understanding — thank you to those that are very sweet to me! Then, there is this guest…

Guest: “Well, this was not a very convenient time for this to happen!”

The guest is completely serious and snappy, but I am polite.

Me: “I understand, ma’am. We’ve comped your room. The manager would also like to offer you a free night at a later date. Do you need any help with any luggage? Was it damaged at all?”

Guest: “No! But still, this was very inconvenient!”

Me: *Thinking* “Sorry, next time we will schedule our floods better.”

A Flood Of Complaints

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