A Fine In Wolf’s Clothing

, , , , | Right | July 22, 2020

I am a clerk at a video rental store. One of my jobs is to follow up on late fees and charge them to the credit card on file. A known trouble-customer owes us over $200 and I finally get his card to charge. We also keep notes in the computer system for every customer. Sometimes we write funny observations about customers. This particular customer has “WOLF MAN” in his notes due to his copious amount of unkempt facial hair. He comes in to dispute the charge and is yelling at our manager.

Customer: “How the h*** do you even get $200 in late fees? It’s a ripoff!”

Manager: “Well, Mr. Wolfman, you didn’t even return three videos and—”

Customer: “THAT’S NOT EVEN MY NAME! You have the wrong account! I knew you stupid a**holes screwed up! Cancel the charge!”

The other clerks and I run to the back, about to lose it.

Manager: “Sorry, Mr. [Customer’s Real Name], my mistake. The charges are real. If you return the DVDs, we can waive the replacement fees, but you’ll still owe us $60 in late fees.”

Customer: “F****** scammers! I’m never f****** coming here again! F*** ALL OF YOU!”

He leaves the store.

Me: “Must be a full moon tonight!”

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