A Few Slices Short Of A Pie
(I am taking an order over the phone. The caller has never ordered here before and isn’t familiar with the menu.)
Caller: “How many slices are on your twelve-inch?”
Me: “Eight.”
Caller: “What about your eighteen-inch?”
Me: “Eight.”
Caller: “I thought the twelve-inch had eight slices.”
Me: “It does. They both have eight slices.”
Caller: “How is that possible? If they both have eight slices, shouldn’t they be the same size?”
Me: “No, miss. The slices are just different sizes. The number of slices doesn’t make the size of the pizza. They both have eight slices, but the eighteen-inch has much bigger slices.”
Caller: “Oh. Right. Can you cut it twice, to make the slices smaller?”
Me: “Of course. We can double-cut it for you.”
Caller: “So, how many slices would that be? What, twelve?”
Me: “Sixteen.”
Caller: “No. If you normally have eight slices, and you cut them twice, it should be twelve pieces, not sixteen.”
Me: “It’s sixteen, Miss. Eight times two is sixteen.”
Caller: “Whatever… I don’t think so. You have wings?”
Me: “Yes.”
Caller: “What sizes?”
Me: “Eight, twelve, eighteen, twenty-four, and fifty.”
Caller: “Oh, alright. I’ll take a ten-piece.”
Me: “We have an eight-piece and a twelve-piece.”
Caller: “No, I said a ten-piece.”
Me: “I know… we don’t have a ten-piece, but we do have an eight-piece or a twelve-piece.”
Caller: “I’m pretty sure you have a ten-piece. My sister said she always gets a ten-piece. Are you new? Maybe you should check the menu!”
Me: “I’ve worked here for three years. We’ve never had a ten-piece and I’m looking at the menu on the computer right now. Eight or twelve?”
Caller: “Fine. Twelve!”
Question of the Week
Have you ever served a bad customer who got what they deserved?