A Few Digits Shy Of A Phone Number
Me: “Thank you for calling [cell phone company]. May I confirm your wireless number?”
Customer: “My what now?”
Me: “Your wireless number?”
Customer: “I haven’t got a wireless number.”
Me: “Your cell phone number.”
Customer: “Oh yeah. I don’t know.”
Me: “You don’t know what your phone number is?”
Customer: “Nah. What is that?”
Me: “The number associated with the cell phone that you’re calling me from right now.”
Customer: “Yeah. I don’t know it.”
Me: “I see here that you’ve had the account for over a year.”
Customer: “Yeah.”
Me: “So do you know your number?”
Customer: “Yeah.”
Me: “Okay.”
*awkward silence*
Me: “Can you tell me what it is?”
Customer: “I don’t know what that is.”
Me: “Okay, let’s try this.”
(I explain how to access the number from the phone menu.)
Customer: “How do I get the menu?”
Me: “Press the menu button.”
Customer: “I haven’t got one. Hang on.”
(The customer presses random buttons for about a minute.)
Me: “Hello, sir? Are you done?”
Customer: “I see something on my screen. It’s a real long number. Is this my number?”
Me: “What does it say?”
Customer: “396748562318521*2554###.”
Me: “Okay, stop. Those are the numbers you just typed into your phone.”
Customer: “Yeah.”
Me: “Yeah.”
Customer: “Oh yeah. I know my number.”
Me: “Really?!”
Customer: “Yeah. It’s [6-digit-number].”
Me: “That was only 6 digits.”
Customer: “Yeah.”
Me: “I need 10.”
Customer: “Oh. I only got 6.”
Me: “I realize this.”
Customer: “That isn’t enough?”
Me: “Not in the United States of America, no.”
Customer: “Well, that’s all I got.”
Me: “Is there any way that I can help you today?”
Customer: “No.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
