A Fee-ble Attempt At Avoiding The Fees, Part 2
We rent out our chapel for funerals with a slight discount if they’re using the crematorium, as well. One family requested a three-hour service using both but started to balk at the price, so they chopped the first hour off the service and seemed happier with the price.
Fast forward to the day of the service. I’m doing some other work when I see that the family has arrived an hour early to start. I pop my head into our office to see if they’d changed their minds about paying the larger price and it hadn’t gotten to me. Immediately, our administrator stalks off to find the family.
After some discussion with them, it turned out they’d just figured it would be fine if they came early. They were quite unhappy when they found out that they would have to pay the three-hour fee if they wanted in our chapel early. We’ve allowed leeway before with other families, but never by that much, and certainly not when it comes across as skirting our fees.
Question of the Week
Have you ever served a bad customer who got what they deserved?
