A Faulty Sandwich
Customer: “This sandwich is supposed to be no tomatoes and it’s supposed to have cheese on it.”
Me: “Sorry about that. I’ll remake it for you”
(I turn to get a new sandwich. I come back and the customer’s husband is standing next to her.)
Husband: “I asked for no cheese. This has cheese on it. And where’s my tomato?
Me: “Um, it looks like you guys were eating each other’s sandwiches”
Customer: “Well, who’s fault is that?”
Me: *to husband* “I’m not going to answer that one, but I’ll make you a new sandwich since your correct sandwich has already been thrown away.”
(Two perfectly good sandwiches in the trash and two replacements later, I wish I could say this was uncommon.)
Question of the Week
Have you ever served a bad customer who got what they deserved?