A Fail By Any Other Name

| CA, USA | Working | May 24, 2017

(I’m contacting my credit card company’s support line because I got married and need to change my name on my card.)

Me: “Hi. Can you tell me where I can send my marriage certificate to get my name updated on my card? I’d prefer a fax or secure email system, but mail is fine if you don’t have any other options.”

Support Guy: “I suggest you call your bank about that.”

Me: “Uh, you want me to call my personal [Different Company] bank to have them change info on YOUR card?”

Support Guy: “Oh. Well I don’t handle that sort of thing. You have to call [their other extension at the same number]. Thanks for calling, bye!” *disconnects*

Me: *to the dead line* “You thought I was calling your customer support so I could handle my personal banking?!”

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