A Driving Thought
Me: “Welcome to [Fast Food Chain]; can I take your order?”
Customer: “I’ll have [order].”
Me: “Okay, I have a [order]? Can I get you anything else?”
Customer: “Nope.”
Me: “Thanks. Your total will be [total].”
(The customer drives up to the window.)
Customer: *smugly* “You forgot to tell me to please drive through.*
Me: “Sir, if I need to tell someone to drive through, then I’m not sure I want to deal with them when they eventually find the window.”
Question of the Week
Have you ever served a bad customer who got what they deserved?