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A Disturbing Lack Of Understanding of How Hotels Work

, , , , , | Right | May 31, 2019

(I love my aunt, I really do, but sometimes she doesn’t grasp the concepts of customer service, as the only job she’s had is being a teacher for high-schoolers. I have to call her out on her complaints about customer service; this one I particularly remember. She’s visiting my family in Denver; she and her husband are staying at a hotel nearby. They pick me up one day to go shopping, and we are riding in the car.)

Aunt: “I’m so pissed off at the hotel. We are not getting what we are paying for.”

Me: “What happened?”

Aunt: “They didn’t clean our room while we were out yesterday.”

Me: “That’s weird.”

Aunt: “We had to call down and ask for clean towels.”

Me: “Did you complain?”

Aunt: “Yes, but they said we had our ‘do not disturb’ sign on the knob to our room.”

Me: “Well, did you?”

Aunt: “Yes.”

Me: “Did you leave it there by accident?”

Aunt: “No, we wanted it there; we didn’t want to be disturbed.”

Me: “So, you’re mad they obeyed the ‘do not disturb’ sign?”

Aunt: “They should clean the room!”


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