A Disgusting Customer, And Management’s No Help

I am on the phone with a customer who is angry due to issues with his router. I am running around to different departments, trying to get him a new router sent out via next-day delivery.

I am asthmatic, and I’m out of breath from running up and down stairs when I return to the phone.

Me: “Okay, sir, I can get next-day delivery for you!”

Customer: “Listen to you, all out of breath. You’re so fat and lazy! If you can’t get fitter, you should just go kill yourself.”

Me: *In a firm and authoritative voice* “Do not speak to me like that, sir, or I won’t help you.”

Customer: “How dare you?! I want to talk to a manager!”

My managers blamed me, even after listening to the call and hearing what the customer had said, and I was threatened with disciplinary action.