A Dis-stir-bing Thing

, , , , | Right | November 24, 2018

(I work for a well-known coffee chain. I typically open Sunday mornings, and we always have this one guy in drive-thru who gets an espresso drink with five raw sugars, stirred. It HAS to be stirred. He repeats the instructions to stir it at least three times at the order box, and then drives around and repeats it again when I am taking his money at the window. Because he comes to the drive-thru so often, we are all very familiar with his drink, so this gets to be annoying. Even though he is unpleasant to serve, he is usually in and out very quickly. But one morning, he decides to be nasty.)

Me: *hands customer the drink* “Thank you. Have a great day!”

Customer: *forcefully shoves the drink back through the window* “She didn’t stir it!”

Me: *turns to my coworker who made the drink* “I watched her stir it.”

Customer: “How hard is it to stir a d*** drink!? Raw sugar doesn’t melt right; you have to stir it!”

(His face was beet red because he was yelling so loudly, so I handed the drink off to my coworker, who popped the lid off and made a point of standing directly in his sight line to stir the drink, put a new lid on, and hand it back. He snatched it out of my hand and drove off in a huff. Every time he came in after that, the barista working the espresso bar would walk right up to the window with his drink and stir it in front of him, just to be spiteful. I think that annoyed him more than if we had just stopped stirring it, which was satisfying, to say the least. He never complained again.)

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