A Direct Flight To Tantrumville

, , | Right | April 6, 2021

My airline manages a phone number handling calls for information on daily flights.

Me: “How may I help you?”

The caller is a woman with an angry tone.

Caller: “My daughter is coming on the direct flight from [City], and she called me saying that they have landed at [Nearby Airport] for two hours. I paid extra to make sure that this was a direct flight! What the f*** are you idiots doing?”

Me: *Calmly* “Okay, ma’am, let me check the info on this flight.”*Does so* “The flight was diverted because one of the airport’s fire engines broke down and the airport security rating went down, meaning that the passengers had to change to a smaller plane to get here, which we asked [City] airport to inform—”

Caller: *Interrupting me* “You filthy liar, you’re a [string of expletives]!”

Me: *Calmly* “Ma’am, I’m not lying, and there is no need to treat me like this.”

Caller: “Shut up! I have every right to call you what you are!”

Each time I try to talk, she screams and insults me further. Eventually, she stops, probably tired.

Me: *Annoyed* “Due to the fact that you are refusing to behave like a civilized person, I have the right to disconnect. Thank you for contacting [Airline], and have a good day.”

Caller: “You stupid b****! I will sue—”

I disconnected before she could begin again. That call is now used for training purposes.

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