A Different Kind Of Yard Sale

(I work at a popular fabric store that sells by the yard. Customers bring the full rolls of fabric to the counter and we cut off what they request. The prices on the rolls are the per yard prices. I was working this counter when a customer who had already been to us and gone to the check out came back with a cashier.)

Cashier: “This lady says the fabric she got was suppose to be 50% off.”

(I look at the cutting receipt and see that it was indeed 50% off, but the customer had gotten two yards of material, making her total the same as the regular per-yard price of the fabric.)

Me: “Ma’am, it is 50% off.” *pointing at the receipt* “See, this here is the price per yard of $5, regularly it’s $10 a yard.”

Customer: “But right there it says $10. That’s the price on the tag and the sign says 50% off.”

Me: “Yes, ma’am, but you bought two yards. The tag price is per yard, so you got your 50% off, it’s $10 because there’s two yards instead of one.”

Customer: “But, it should be $5 because it’s 50% off.”

Me: “It’s $5 per yard, you got two yards.”

Customer: *long pause* “I don’t get it.”

(I can’t think of any other way to explain it so I pull a calculator out from under the counter.)

Me: “Okay, you have this fabric that’s normally $10 a yard at 50% off.” *I type ten multiplied by zero-point-five into my calculator while she watches* “This is the per yard price, now you have two yards so I have to multiply this by two to get your total.” *I type two into the calculator and show her it comes out to ten* “So your total is now $10 for the two yards. Do you understand?”

Customer: “No.” *long pause* “It shouldn’t be that much because it’s 50% off.”

Me: *long pause and I try to think of any other way I can explain this to her*

Customer: “I was suppose to get a damage discount.”

Me: “Oh, I didn’t know.” *turning to cashier* “Can you adjust that at the register?”

Cashier: “Yeah! I can take care of that.”

(They leave and I think it’s all straightened out. Ten minutes later my manager asks for me over the headset.)

Manager: “Hey cutting counter, I have a lady that is telling me she didn’t get 50% off on her fabric. It rang up $10 but she says it’s supposed to be $5.”

Me: *exasperated* “[Manager], it’s $10 because she bought two yards. I explained this to her twice and showed her on a calculator. I have no idea how to explain it any other way.”

(Later, the fabric came back to the counter. Apparently she decided she didn’t want it.)