A Debit Is A Debit Is A Debit

A regular customer — who is always a bit difficult to deal with anyway — came in one day and paid for services with a debit card. He asked several times to be sure we ran the card as debit and not credit, used the PIN pad as is typical of a debit transaction, and left.

About a week later, he came back in absolutely furious that however we’d run his card made the bank take money out of his account. He absolutely refused to listen to the explanation of how debit cards work, and he stormed out.