A Deadly Combo Of Sheer Anger And Pure Stupidity
(This takes place at a fast food restaurant drive-thru.)
Me: “Hi, how are you today?”
Customer: *sharply* “Hold on, okay?”
Me: “All right, let me know when you’re ready to order.”
(Five whole minutes pass. I can hear them just talking to their passenger about unrelated things while four cars pile up behind him.)
Me: “Are you ready to order?”
Customer: “Huh? Oh, I guess. Give me a number 18 with an orange juice.”
Me: “All right. Anything else?”
Customer: “Give me two number 18s, with orange juice. That’s it.”
Me: “Does everything look right on the screen?”
Customer: “I never wanted two combos. Why did you put two combos?”
Me: *slightly irritated* “Okay, I took it off. Does everything look right?”
Customer: “What are you doing? Are you stupid? I want one combo and then the crunch-wrap by itself.”
Me: “…Okay, sir. You can pull forward.”
(I meet him at the window, moderately annoyed but cheerful.)
Me: “So you have one combo and one crunch-wrap?”
Customer: “NO! I just want two crunch-wraps! Why don’t you understand this?”
Me: “All right, sir.”
(Despite my self-control, I’m struggling to keep cool. I hand him his bag of two crunch-wraps.)
Customer: “Where are my drinks and my hash-browns? I wanted two combos!”
Me: “Sir… you didn’t want two combos.”
Customer: “So you didn’t ring me up for what I f****** ordered?”
Me: “…”
(I shoved two hash-browns into his bag, handed it over, and went to dunk my head in the fryer.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.