A Customer That Doesn’t Blame The Employee?!

, , , | Right | June 18, 2021

It’s a Friday evening, and I’m on the registers for the last few hours of my shift. I get a woman in my line who has several things, most of them related to sewing. I begin ringing her up when she pauses, looking through her purse.

Customer: “I think I need you to pause. I can’t find my card. I hope it’s in my car.”

Me: “Oh, no! I can suspend the transaction for a minute if you’d like to go look for it.”

She goes out to her car, and I leave her items on my counter so I don’t lose them. In the meantime, I ring up a few other customers. She comes back a few minutes later and waits in my line again because the coworker I’ve paged to the front hasn’t come up to help yet.

Customer: “Do you take checks?”

Me: “We do. Do you have your ID with you?”

I suspect the answer and try not to cringe.

Customer: “No. It’s with my debit card. I only have [amount] in cash with me.”

I begin voiding things off the transaction based on what she needs and what the total comes to. She ends up with three of the items and insists that she can come back for the rest. I end up giving her something like sixty cents in change.

Me: “I’m sorry about that. Thank you for your patience through all of that. Have a nice evening.”

She wished me a good evening, too, and I left my register feeling mildly defeated but grateful that she didn’t yell at me or worse! Hopefully, she came in the next day for the items she wasn’t able to purchase.

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