A Customer From Page 666
(I work at a retail catalogue store. Customers can flip through a catalogue of items at the front of the store before coming to the tills to make their purchase.)
Me: “Hi, how can I—”
Customer: *interrupting* “Kettle.”
Me: “Okay, kettles start on page 466.”
Customer: “I want a kettle.”
Me: “Yes, you can find the kettle pages starting at page 466.”
Customer: “Just sell me a g**d*** kettle!”
Me: “Sir, you need to browse the catalogue to find the item you need before you come to make a purchase.”
Customer: “I did! It’s a white kettle!”
Me: “Did you happen to note down the catalogue number?”
Customer: “No! It’s a white kettle!”
(This went on for a good while until I had to leave my till, walk over to the catalogue terminals with the customer, and have it pointed out. He left grumbling about incompetent staff.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
