A Customer By Any Other Name Would Be As Frustrating

I am working in the photo department of my store. For the past few weeks, we’ve been scrambling to keep up with the myriad of photo and Christmas card orders. Today was probably the most unusual customer pickup I’ve dealt with.

Most of the time, I get their name and order type and send them on their way.

Me: “Hi. Can I have your name?”

Customer: *Immediately* “I don’t know.”

Recognizing that this is not off to a great start, I am a bit flabbergasted at his following response.

Customer: “It could be under any of five aliases.”

Not names, aliases. To further my confusion, he gave me just given names for some, surnames for others. It finally took us taking down his order number, entering that into the computer, and finding what the prints looked liked to match them with a printed order. And it wasn’t under any of the names he’d given us.