A Customer And Staff Stand United – Ironically

, , , , | Right | September 7, 2018

(I am flying from Phoenix to Houston. I tend to get upgrades, partly because I am a frequent flyer. I am called up to the podium as my upgrade had been cleared for the flight, and given my new boarding pass. I know the gate staff quite well, and love to talk with them. An impatient passenger approaches.)

Impatient Passenger: “I need to get on this flight, and you will upgrade me.”

Gate Agent: “May I see your boarding pass?”

Impatient Passenger: “You haven’t printed it yet.”

Gate Agent: “In order to clear security, you need it. Do you have that paper you went through the checkpoint with?”

Impatient Passenger: “I threw it out. Look my name up. You’ve got a computer.”

Gate Agent: “One second, please.”

(I step back, watching the story unfold further:)

Gate Agent: “Okay, it looks like you’ve got a seat; 27E in economy. It’s the last seat on the flight I’m afraid.”

Impatient Passenger: “Listen, a**-hole. I’m a Gold OnePass member. I demand you give me my upgrade right now. I know [Airline Owner], we have lunch together frequently, and I will call him and have you fired for not treating me right. Now god-d*** it, give me my f****** upgrade to first class.”

(I step in.)

Me: “Sir, first class isn’t just a cabin on a plane or an upgraded seat. It’s a state of mind and a level of courtesy. If you don’t like the service by the good people of [Airline], please go fly [Airline that has a recent reputation of violently removing passengers from their planes]. I’m quite sure they’d give you the level of service you surely deserve.”

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