“A Cup Of Tea And A Bit Of A Cry” – The British Cure For Everything

, , , , , | Right | November 10, 2018

(I work reception at a small hotel in a busy town with little parking available. Many of our guests come to reception to ask where to park before they check in.)

Me: “Hello, welcome to—”

Customer: “WHERE DO I PARK?”

Me: “Well, there are a few places around us. You can try the on-street parking just across from us on—”

Customer: *interrupting me* “How am I supposed to get my bags in here if I’m parked so far away?”

Me: “Well, you can unload your car in front of the hotel, and then parking is only just across the str—”

Customer: “No, you don’t understand. WHO’S GOING TO HELP ME GET MY S*** OUT OF THE CAR?”

Me: “Ma’am, I’m happy to help you if you pull your car up to the pavement in front of the hotel.”

Customer: “But I need to park the car! WHERE AM I SUPPOSED TO PARK IT?”

Me: “What do you want to do first? Park your car, or let me help you get your things out?”

Customer: “THAT’S IT! I’M OVER THIS! I’M GOING TO GET IN MY CAR AND GO HOME AND CRY. I’VE HAD ENOUGH!” *storms out*

(About an hour later, she showed up, said nothing about her behaviour earlier, and checked in to the hotel like nothing happened. Later that evening, she came to reception and apologised to me for what she called a “personal breakdown.” All she needed was a nap and a cup of tea. We’ve all been there, and it takes a brave person to apologise!)

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