A Crime Against Closing Time

| UT, USA | Right | September 10, 2014

(I am working the register at a craft store. We are getting close to closing time, and make announcements over the PA system about every five minutes or so, warning customers to finish their purchases. About once a month there is a customer who comes in and wanders right up until the closing time before she comes to the register. Being at register one, I am the last cashier to close my till and have to wait until we’ve finished helping every customer that was in the store before we close the doors.)

Me: “Did you find everything all right tonight, ma’am?”

Customer: *sighs* “I suppose.”

(As I ring up her purchases, she grabs a weekly ad from beside my register.)

Customer: “Ooh, spring items are 40% off. Can I go look really fast before you finish ringing me up?”

Me: “Ma’am, we’re closed.”

Customer: “I’ll be quick.”

Me: “Ma’am, you have already looked back there. We are closed, and as soon as I’m done with your transaction I am closing my till. If you’d like to take a look at our spring sale, you can come back tomorrow morning. We open at 10 am.”

Customer: “I just want one item. I promise I’ll be quick.”

(We are 15 minutes past closing, all my coworkers have closed their tills and cleaned up their respective areas, and are standing up at the front waiting, since we all have to leave the store together.)

Me: “Ma’am, we are closed. And your total is [amount].”

(The customer pays and trundles out of the store, finally.)

Manager: “Way to be firm. I thought I was going to have to drag her out of the store.”

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