A Credit Rating That Never Dies
I’m a customer service representative for a credit card company. It’s my first day.
Caller: “My card needs to be updated; my last name has a typo.”
He gives me the details, but I cannot find his account, which I tell him.
Caller: “It’s my wife’s card. Her name is [Wife].”
I get the account open and see that his name is not on it.
Me: “Can I speak with your wife?”
Caller: “She’s been dead for eleven years, but I still use her card.”
I transferred him to the fraud department!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.