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A Credit Rating That Never Dies

, , , , | Right | April 28, 2021

I’m a customer service representative for a credit card company. It’s my first day.

Caller: “My card needs to be updated; my last name has a typo.”

He gives me the details, but I cannot find his account, which I tell him.

Caller: “It’s my wife’s card. Her name is [Wife].”

I get the account open and see that his name is not on it.

Me: “Can I speak with your wife?”

Caller: “She’s been dead for eleven years, but I still use her card.”

I transferred him to the fraud department!

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