A Cr-ice-is

(I work for a heating utility. This winter has been particularly heavy, and many of our customers are without heat, power, and/or hot water. All our techs are working overtime fixing homes without heat.)

Me: “Hello, how can I—”

Customer: “Thank God! I can’t get anyone to come out here, I have an emergency!”

Me: “Okay, ma’am, what’s the problem?”

Customer: “The icemaker isn’t working!”

Me: “…I’m sorry?”

Customer: “My icemaker on my refrigerator! The power was out and now it’s back on but my fridge won’t make ice! I have a party tonight!”

Me: “I… see… Well, ma’am, I’m sorry to hear that but all my technicians are out on emergency heat calls—”

Customer: “This IS an emergency! Did you not hear me?! I have a party TONIGHT and no ice!”

Me: “I understand that, ma’am, but we’re prioritizing calls for no heat and flooding right now—”

Customer: “I knew it! I knew you wouldn’t help me! *at this point, the customer is sobbing and screaming* “No one will help me! I HAVE A PARTY TONIGHT!” *click*