A Couple Of Weighty Requests
(Because I was tied up with other tables, my manager kindly seated and provided drinks for an older couple in my section.)
Me: “Hello, sorry for the wait. I see you already have menus and drinks; is there anything else I can get you?”
Husband: “Well, [Manager] suggested we try this beer and it’s fabulous! It has a funny name though, I can’t remember it.”
(I notice the orange slice on the glass and identify the beer as a Hefeweizen.)
Me: “That is a hefeweizen, sir. They are very tasty.”
Husband: “No, that’s not it. It was something else.”
Me: “Hefeweizens are commonly served with citrus. I’m sure that is a hefeweizen.”
Husband: “No, it wasn’t that. It was something German. Hoffenschneider?”
Wife: “No, it was something like hoffenweizer.”
Husband: “That might be it!”
Me: “It is German. It’s called a hefeweizen.”
Husband: “No, you’re wrong. Go get your manager; she knows.”
(Several minutes later I overhear my manager attempting to explain to the couple how to pronounce “Hefeweizen.” She eventually gives up and says, “Just say ‘Hef’.” I return to the couple shortly after my manager leaves.)
Me: “Did [Manager] clear up the confusion for you?”
Husband: “Oh, yes! It certainly is a strange name. We’d like two more heifers, please!”
Question of the Week
Have you ever served a bad customer who got what they deserved?