A Costly Interruption

Customer: “I cancelled this subscription and you sent me a new package.”

Me: “I’m so sorry, ma’am. I’ll cancel all future shipments for you. I can refund—”

(I am about to offer to refund part of her charge for the trouble, letting her keep the product.)

Customer: “No. I don’t want to deal with that. I’m not shipping anything back to you; this is such a hassle already.”

Me: “Okay, ma’am, then you’re all set. Have a great day.”

(I wonder if her mother ever taught her not to interrupt people.)