A Complainspiracy

, , , , | Right Working | April 9, 2020

(I work for a well-known novelty store. Customers call the store to complain to the managers after their “horrible store experience.” We even get calls an hour after we open in the morning claiming they were just in ten minutes ago, even though no one has been in yet. We also have a manager who has issues with all the other females she works with so she never believes us.)

Manager: *answering phone* “Thank you for calling [Store]. This is [Manager]. How may I help you?”

Customer: *loud enough for me to hear while I am ringing up a customer* “I was just in five minutes ago and the employee in the tie-dye shirt was following me around the back of the store like a stalker! I wasn’t stealing! She was so close I could feel her breath on me! I want her written up!”

(I am thinking to myself that I’ve been at the front of the store my whole shift because it’s where I was assigned. Besides the customer I am ringing up, we haven’t had a customer in the store in for over an hour, so I’m not sure what they were talking about.)

Manager: “I’m so sorry, ma’am. I will speak to her and correct her!” *sets down the phone and has a smug smile on her face* “[My Name], you can’t follow customers around the store like that! You will be written up or let go if I get any more calls!”

(She is only an assistant manager and can’t fire me.)

Me: “I was in the front the whole time greeting. You were assigned to the back.” 

Manager: *getting angry with me now* “The customer wouldn’t lie!” 

(I just dropped it and finished my shift. This happened quite a few times; sometimes I answered the phone when the complaints were made and it seemed to be the same voice every time. The complaints always seemed to be about me or the other two female sales associates but never anyone else. When I eventually became a manager and my manager left, the complaints about the female employees decreased.)

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