A Cold Brew For A Cold Shrew

I’m working the drive-thru at a very busy and popular coffee chain.

Me: “Hello, and thank you for stopping at [Coffee Shop]. My name is [My Name]. How’s your day going so far?”

Customer: “Skinny caramel macchiato. Grande.”

Me: “Of course. If that’s all, your total—”

The microphone cuts off as the woman drives forward. As she pulls up to the window, I greet her as my manager requires us to.

Me: “Hello! Your total is—”

Customer: “For Christ’s sake! Just give me my coffee.”

She shoves the coffee app in my face to pay. I scan it, saying the total as I do, and pass off her coffee.

Me: “There you go. Have a nice day.”

Customer: “Ugh. I can’t believe how rude you are.”

Me: “I’m sorry. I didn’t mean to be ru—”

Once again, she cuts me off by driving away.

Coworker: “I honestly don’t know how you kept smiling during all of her s***.”

Me: “Neither do I. I just think of all the free coffee I can have to get me through it.”