A Coincidence Beyond Numbers
Me: “Thank you for calling technical support, this is [my name]. May I get your company’s phone number or ticket number, please?”
Customer: “My company’s number is [number].”
(This number pulls up her company, but it’s an inactive account. I then look it up by the company’s name, and find the active account under a completely different phone number.)
Me: “Alright, ma’am, it actually looks as though we have the account under this phone number.” *gives her the new number*
Customer: “That’s the number I gave you!”
Me: “Oh, I’m sorry about that; I thought you had given me [first phone number].”
Customer: “No, no! I gave you [second number], not that other one. You typed it in wrong!”
Me: “Oh, okay. So I just happened to mistype the phone number into a completely different number, which also happened to pull up your company, just by chance?”
Customer: “YES!”
Question of the Week
Have you ever served a bad customer who got what they deserved?